Contact Us



Have a question about your bill? Need information about your service or services? Reach our staff Monday through Friday, excluding holidays and weekends, between 9:00 am and 4:00 pm est.

Phone Numbers:

Main: 865-270-8070
Toll Free: 800-882-5099
Fax: 865-270-8073


Emergency Number is the same as the above Phone or Toll Free numbers.


Automated Payment by Phone (IVR): 1-888-401-3304

ServLine (Leak and Water Protection): 1-844-328-1041



Business Hours:

Monday - Friday: 9:00 am to 4:00 pm
Saturday - Sunday: Closed


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Holiday Schedule - 2025

January 1 - Closed - All Day
April 18 - Closed - All Day
May 26 - Closed - All Day
July 4 - Closed - All Day
September 1 - Closed - All Day
November 27 & 28 - Closed - All Day
December 25, 26, 27 - Closed - All Day
December 31 - Closing at 12:00 pm
January 1, 2026 - Closed - All Day

*Dates and Times could change


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